We value your support and co-operation to us, recently we started moving all our customers to the cloud. We got a remarkable response from our customers, the majority of customers preferred to cloud over traditional hosting.
During this migration process, we did a lot of updations on our platform and this is important to notify all our customers.
It is advised to all our customers to go through the changes SpiderHost has undergone since last few months.
There are few products added and removed from SpiderHost Platform, We have updated our Terms of Service and Support time & methods, Few product prices were updated.
NEW PRODUCTS ADDED:
- Cloud SSD Servers
- Plesk Onyx Hosting Control Panel
- Transactional SMS -Delivery through Cloud
PRODUCTS PULLED OUT :
- Linux Shared & Reseller Hosting
- Windows Shared & Reseller Hosting
- VPS Servers
I HAVE ACTIVE LINUX SHARED HOSTING PURCHASED FROM SPIDERHOST WHAT WILL HAPPEN TO IT?
We have prepared action plan for all our Linux shared hosting customers, kindly go through the below action plans
1) We will refund you the amount of your remaining term and discontinue the server on 25th Nov 2017, here you need to backup data your self and migrate to another service provider before 25th Nov 2017. We have sent an email regarding this to every customer on 10th Nov 2017.
For backup follow this link:https://youtu.be/gZYPr_QNdks
2) We will migrate your website to shared cloud server, here you will have to do following things
- You will not get cpanel to manage your website, you will get CWP web control panel which is bit different than cpanel
- You will need to update nameservers for your domain name
- This shared cloud server will continue until your hosting term is valid
3) Get your private cloud server, we will migrate your data to the cloud for free. Kindly check out the plans & pricing here https://spiderhost.in/cloud-ssd-servers
I HAVE ACTIVE LINUX RESELLER HOSTING PURCHASED FROM SPIDERHOST WHAT WILL HAPPEN TO IT?
Customers who own Linux Reseller Hosting will get their unused credits refund and they are advised to move their data and customer data before 25th Nov 2017. To get help moving data from our server to another server contact us via chat or ticket. Customers can also buy cloud services from us and we will migrate their data from old server to new one. Kindly check out the plans & pricing here https://spiderhost.in/cloud-ssd-servers
I HAVE ACTIVE WINDOWS SHARED & RESELLER HOSTING, VPS SERVERS PURCHASED FROM SPIDERHOST WHAT WILL HAPPEN TO IT?
Customers who own windows product or VPS are advised that they can use our services until their term ends, but they can’t renew the product once its term has been ended.
WEBSITE URL UPDATED:
Changing main website URL from www.spiderhost.asia to www.spiderhost.in was the part of updating our Platform. We advise our customers to use the updated URL for placings orders and keep themselves updated with our products plans & pricing.
UPDATED TERMS OF SERVICES: Read here https://spiderhost.in/terms-of-service
UPDATED SLA: Read here https://spiderhost.in/service-level-agreement
ADDED BLOG FOR LATEST NEWS AND UPDATES FROM SPIDERHOST :
To keep all our customers updated about the latest happenings in SpiderHost we have launched our blog, It is advised to all our customers keep on visiting our https://blog.spiderhost.in frequently to keep yourself updated.